Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. We use C.O.M.O.D.O, which is the leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence. Comodo's digital trust services create a trusted environment that is powered by a global infrastructure that manages more than 6.5 billion communications and transactions a day. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at 1-866-747-9720. All account information submitted to us is safely isolated from unauthorized Internet access.

How can I pay for my order?
We accept Visa, MasterCard, Discover and American Express.

What if there is a problem with my order?
All problems with orders must be reported within 24 hours of receiving the order. All orders go through a three person check system so please check your package thoroughly before calling.

How do you protect against credit card fraud? Do you have very strict guidelines concerning credit card usage over the internet?
YES. *ALL INTERNET ORDERS HAVE TO BE ADDRESSED TO THE CREDIT CARD HOLDER.
(THE NAME ON THE CREDIT CARD)
*ALL INTERNET ORDERS MUST BE SHIPPED TO THE BILLING ADDRESS OF THE CREDIT
CARD HOLDER OR THE CARDHOLDERS COMMERCIAL WORK ADDRESS. All first time orders and any order sent to an address that has an apartment number will require a signature. Please make sure the name and address you enter as the billing address is correct. If the name and address you enter does not match the name and address that the credit card company has for that credit card account, the order will be canceled. If your billing address is a P.O. box then we can ship your order to your home address or your work address but we will require a signature when the package is delivered. Also, any order that has an invalid email address will not be shipped. Please make sure you enter a valid email address.
*We check extensively for stolen and fraudulently used credit cards.

When Using a Credit Card Please Make Sure:
*Your Credit Card Is Valid
*There Is Enough Credit Available
*The Credit Card Is Activated
*You Know Your Billing Address (the Address Your Credit Card Is Registered To)
*All Credit Cards Are Checked Thoroughly to Verify Billing Address. Make Sure You Know Your Billing Address

Address Corrections
Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee ranging from $5.00-$10.00 depending on what service you choose. Any address that is given incorrectly and has to be changed by either, the customer, Supplement World, or the shipping company will be charged an address correction fee imposed by the shipping company ranging from $5.00-$10.00.
Examples: no apartment number given, wrong zip code, wrong street number, etc.

What if you don't have all of the items in stock?
If an item you ordered is out of stock, we will e-mail you for substitution or if no reply to email we will take the out of stock item off the order.

Our objective is to continuously update our website with accurate information on our products. However, Supplement World cannot be held accountable for typographical errors or product formulation changes. For absolute accuracy, please consult the products actual label before use.

Product Guarantees
Supplement World is not responsible for health or fitness claims, any or general or specific guarantees made by manufacturers of any product.

Shipping Nutrition/Protein Bars
Unfortunately we cannot be held responsible for soft or melted bars shipped during the summer months.

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